Personal Information Protection qr44
qr44 considers the protection of players' personal information a core responsibility. This Privacy Policy clearly explains how we collect, store, use and protect your data in line with international data protection best practices. We operate with full transparency so you can use our platform with confidence.
Updated: January 2026 | Effective immediately upon publication | Version: 3.2
Six qr44 Privacy Principles
Every decision we make about data is guided by these principles.
Layered Data Security
All personal information stored in the qr44 system is protected with AES-256 encryption and SSL/TLS protocols. Every layer of our system is designed to prevent unauthorised access, keeping your data secure at all times.
Minimum Data Collection
qr44 only collects information that is genuinely necessary to process accounts, transactions and customer support. We do not request irrelevant data and do not retain information longer than required by operational and legal needs.
Full User Control
You have the right to access, correct or delete your personal information at any time. Data management requests can be submitted through our 24/7 support channels and will be processed promptly in accordance with established procedures.
Full Transparency
The qr44 Privacy Policy is written in clear, easy-to-understand language. We do not hide terms in fine print. Any material changes to this policy will be communicated to users via email or in-platform notifications.
Limited Data Sharing
Your information will not be sold, rented or shared with external marketing parties. Data sharing only occurs with service providers that assist in platform operations such as DuitNow, FPX and e-wallet payment processing, and only to the extent required for those purposes.
International Standard Compliance
qr44 operates under international licensing and follows globally recognised data protection standards. Our data handling procedures are reviewed regularly to ensure they remain in line with the latest industry practices in cybersecurity and user privacy.
Scope and Application of This Policy
This Privacy Policy applies to all personal information collected by qr44 through the website qr44.onl, mobile applications, and any related services we provide. It covers all interactions between you and our platform — from the account registration process, deposit and withdrawal transactions, through to communications with our customer support team.
This policy forms part of qr44's comprehensive data protection framework and should be read together with the platform's Terms & Conditions. In situations where there is a conflict between these documents, the Privacy Policy will apply specifically to matters relating to the handling of personal information.
Information We Collect
qr44 collects several categories of information for specific purposes:
- Identification Information: Full name, date of birth, gender and identification card number (MyKad) or valid identity document for age verification and know-your-customer (KYC) compliance purposes. This platform is for users aged 21 and above only.
- Contact Information: Email address, mobile phone number and mailing address required for account communications, transaction verification and customer support.
- Financial Information: Details relating to the processing of deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency. We do not store credit or debit card details directly — transactions are processed through recognised payment gateways.
- Technical Data: IP address, web browser type, operating system, access times and log data collected automatically when you use our platform. This data is used to detect and prevent fraud and to enhance account security.
- Platform Activity Data: Betting history, deposit and withdrawal records, game preference settings, and interactions with platform features for security, responsible gaming and service improvement purposes.
- Communications: Records of live chat sessions and email communications with our customer support team for training, quality assurance and dispute resolution purposes.
Purpose of Using Information
The information we collect is used for clear and legitimate purposes, including:
- Creating and managing your user account on the qr44 platform
- Processing deposits and withdrawals securely through the available payment methods
- Verifying user identity to meet KYC requirements and international licensing compliance
- Providing 24/7 customer support in Malay and English
- Sending important notifications relating to accounts, transactions and security
- Preventing fraud, money laundering and platform abuse
- Implementing responsible gaming controls including optional deposit limits and play time management tools
- Improving services, the user interface and the overall platform experience
- Meeting applicable legal obligations and licensing regulatory requirements
qr44 will not use your information for marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings or by contacting our customer support.
Data Sharing and Disclosure
qr44 does not sell, rent or trade your personal information to external parties for marketing or commercial purposes. Data sharing only occurs in the following situations:
- Service Providers: Third-party companies that assist us with payment processing, identity verification, cybersecurity and technical infrastructure management. All these providers are bound by strict confidentiality agreements and may only use your data for the specified service purposes.
- Legal Requirements: When required by court order, instruction from a licensing supervisory body, or to comply with valid legal obligations.
- Fraud Prevention: With relevant industry bodies or authorities when required to investigate suspected fraudulent activity or money laundering.
- Business Transfers: In the event of a merger, acquisition or asset sale, user information may be transferred as part of that transaction, subject to notification to users and continued privacy protection.
In all cases of data sharing, qr44 ensures that protection standards comparable to those applied by our own platform are observed by the receiving party.
Cookies and Tracking Technologies
The qr44 platform uses cookies and similar tracking technologies to improve the user experience and platform security. Cookies allow us to remember your preferences, maintain your login session securely, and understand platform usage patterns in aggregate.
Types of cookies we use:
- Essential Cookies: Required for the platform to function, including login session management and security. These cookies cannot be disabled without affecting core platform functionality.
- Performance Cookies: Collect aggregated information about how users interact with the platform without directly identifying individuals. Used to identify and fix technical issues.
- Functional Cookies: Store your preferences such as language, display settings and other options to provide a more personalised experience.
You can manage cookies through your web browser settings. Disabling all cookies may affect certain functions of the qr44 platform.
Data Retention Period
qr44 retains your personal information for as long as necessary to fulfil the purpose of data collection, comply with legal and licensing requirements, or resolve any disputes that may arise.
Generally, active account records are kept for the duration the account remains active and for a period defined by international licensing requirements after account closure. Technical data and system logs are retained for a shorter period unless required for security investigations or legal purposes. After the retention period ends, data will be securely deleted or anonymised.
User Rights
As a user of the qr44 platform, you have important rights regarding your personal information:
- 🔍 Right of Access: Request a copy of the personal information we hold about you
- ✏️ Right of Rectification: Request correction of information that is inaccurate or incomplete
- 🗑️ Right of Erasure: Request deletion of your personal information subject to applicable legal requirements
- Right of Restriction: Request restriction of processing your data under certain circumstances
- Right to Object: Object to the processing of your data for direct marketing purposes
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw consent for consent-based data processing at any time
To exercise any of the above rights, please contact the qr44 customer support team via 24/7 live chat or by email at . We will process your request promptly and provide a response within a reasonable timeframe.
Information Security
qr44 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:
- Encryption of data in transit using the latest SSL/TLS protocols
- Encryption of data at rest using industry standards
- Strict role-based access controls for internal staff
- Continuous security monitoring and intrusion detection systems
- Regular security audits and system penetration testing
- Clear incident response procedures to handle any data breaches promptly
While we take all reasonable steps to protect your information, no system is completely impenetrable. We encourage you to play your part in keeping your account secure by using a strong password and not sharing your login details with anyone.
Changes to the Privacy Policy
qr44 reserves the right to update or amend this Privacy Policy from time to time in line with changes to operating practices, legal requirements, or industry standards. Any material changes will be communicated to registered users via their registered email or through clear notifications within the platform before those changes take effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the qr44 platform after notification of policy changes will be considered acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact our support team for any enquiries.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how qr44 handles your personal information, our team is ready to help. You can reach us via:
- 24/7 Live Chat: Available at all times in Malay and English
- Email: [email protected]
We are committed to addressing every privacy-related enquiry carefully and providing a clear response within a reasonable timeframe. User satisfaction and trust are our top priority.
Frequently Asked Questions About qr44 Privacy
Answers to the most commonly asked questions about data protection and your account privacy.
Join the qr44 Platform with Full Confidence
Your data privacy and security are our priority. Register a qr44 account today and enjoy a gaming experience protected by a multi-layered security system with 24/7 customer support in Malay and English.